Returns Policy

This Returns Policy only applies in respect of products purchased from UC Informatics CC.


Returning unwanted products:

You have seven calendar days starting the day you, or a third party indicated by you, receive the product to cancel your contract, unless the product does not have cancellation rights. Please return the product as soon as possible following the cancellation of your contract. The product must be sent to us within 14 calendar days from your notice to us of your cancellation. You are responsible for the return shipping costs of the product when you cancel your contract.

Unwanted products must be returned unused and in good condition. You must take care to ensure that the product is properly packaged so that it will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Defective, faulty or non-conforming products: We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems.

If you return a defective, faulty or non-conforming product to us, the product will be inspected at our warehouse. If a defect or fault is found or the product does not match your order, we will be happy to provide a full refund, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns.

If you are eligible for a refund, such refund will be processed within 30 calendar days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us).


How to return a product using our Online Returns Centre:

You must follow the below process to return a product to us. Except in the case of a defective, faulty or non-conforming product, returns not complying with these requirements may be rejected.

  1. Pack up your returned product, ideally in the original packaging; be sure to enclose all parts and instructions; please enclose your original delivery note (this will make processing your refund easier).
  1. Click on http://www.ucinformatics.co.za/returns to enter our Online Returns Centre
  2. Click on Log Your Return.
  3. Complete your details and click the Submit button.
  4. We will send you a confirmation email with a link enabling you to select a suitable date and time for collection.

Any item which was not purchased from UC Informatics CC but returned to us cannot be re-sent to you. UC Informatics will not be liable for storage, returning, disposing of or otherwise taking any responsibility over any such item.


Specific policies by product category:

Below is a list of products that may have returns or other limitations.


Category


Furniture – Outdoor & Indoor

We are unable to accept returns on any self-assembly products that have been partially or fully assembled. We try to provide accurate measurements on our deal page and we are unable to accept returns where furniture will not fit through the doors at the delivery address. Products must be undamaged and unused.


Software

Software can be not returned in new condition.


CDs & DVDs

We cannot accept returns on CDs, DVDs or Software programmes if the plastic wrapping and/or security seal has been broken or of any digital downloads.


Electronics

In order to protect your privacy and other interests in data, please delete all data on returned electronics and reset the products to factory settings. We are not responsible for any data contained on returned items.

If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns or to charge you our fees and expenses.